Q&A for RingTo Sunset March 31, 2018

We’d like to thank you for being a customer of RingTo; however, we have made the decision to shut down the platform and allow customers to transition to other providers. First, we want to thank you for being a user of RingTo. Unfortunately however, we have made the decision to shut down the platform and allow customers to transition to other providers. These FAQs are intended to help you transition before RingTo shuts down on March 31, 2018.


Q. Are there similar services I can move or port my number to?

A. Yes, you are free to port your number to another service provider of your choice - landline, wireless or VoIP - by March 31, 2018. While the decision  is yours alone, we’ve listed  a few options you may wish to consider for similar services. Note that while some of these options are free, some of them aren’t.


Q. Can I port to Google Voice?

A.  No, Google Voice does not port-in VoIP numbers. Google Voice tends to treat VoIP numbers the same as a traditional landline.


Q. What happens if I don't take any action?

A.  If you choose not port your number, you will lose the ability to use that number after RingTo shuts down on 3/31/2018.


Q. Something or someone is using a RingTo number for spam or fraud. How do I file an Acceptable Use Policy complaint?

A. You can file a formal Acceptable Use Policy (AUP) complaint here: http://www.bandwidth.com/acceptable-use-policy


Q. Why is my number considered a "landline" by other carriers when I attempt to port-out?

A.  Most all limitations with port-out requests are likely to be on the side of the carrier you are porting to. RingTo does not hold or prevent you from taking your number elsewhere. As noted above, RingTo has seen some port-out difficulty with Google Voice in the past. Cricket has also proven somewhat problematic for accepting “landline” VOIP numbers.pting “landline” VOIP numbers.


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